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  • Your payment was not successful.

    Tried to Top-up using a VISA card. I kept getting
    "Your payment was not successful. Please try again"
    when I correctly input my information.

  • #2
    Dear creator,

    Please tell us your sever, payment channels, how much money you have paid and when you paid it, and a screenshot may be helpful. Please give us as much details as possible, so we can do something to help you.

    Thanks.

    Comment


    • #3
      Originally posted by Joy1393782 View Post
      Dear creator,

      Please tell us your sever, payment channels, how much money you have paid and when you paid it, and a screenshot may be helpful. Please give us as much details as possible, so we can do something to help you.

      Thanks.
      The server is S 06. I used one of the top-up buttons that links to pay.joywar.com. I clicked on the USD 5 and then I clicked on the gate2shop icon which leads to the gate2shop payment page. I input all my information, VISA credit/debit card, and clicked continue. It brings up a processing window and then a few seconds later, it get the message "Your payment was not successful. Please try again." I attempted to purchase this around 10-16-2016 04:41 AM.

      I don't think I have been charged, have to wait a few days before it appears on the bank transaction.

      Comment


      • Joy1393782
        Joy1393782 commented
        Editing a comment
        Dear creator,

        We recommend you to change a different card to see whether you can make a successful payment. If you still have an question, please contact us,

        Thanks.

    • #4
      I have had similar problems before (not this game but other games).

      It seems that sometimes the particular payment system does not support a particular card.

      I usually solved this by using a different credit card (MC instead of VISA or vice versa, or sometimes just a different card of the same type).

      No promises but it might work.

      Comment


      • Joy1393782
        Joy1393782 commented
        Editing a comment
        Dear creator,

        Thanks very much for your support. We appreciated it very much.

        Thanks.
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